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The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
Overview
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…
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Product Details
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- Integrations
- Tech Details
- Downloadables
What is Polycom Trio?
Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.
Polycom Trio Features
- Supported: Audio quality
- Supported: Business class video and HD content sharing
- Supported: Interoperability
- Supported: Skype for Business/Office 365 certified
Polycom Trio Screenshots
Polycom Trio Integrations
- Microsoft 365
- Skype for Business (formerly Lync)
Polycom Trio Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.
Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.
Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.
Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.
Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.
Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.
Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.
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Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
September 14, 2023
Polycom Trio Review
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a large number of people together to communicate and share content with one another via audio OR video conferencing.
- Sharing content
- Video Conferencing
- Variety of meeting options
- High quality microphone and speaker
- A bit pricey
November 06, 2019
Polycom Trio - Good but not the best
We deployed the Polycom Trio in parallel with iPads for our Room Controllers. About 25% of our rooms received Polycom Trio's and the remaining 75% received iPads.
- Polycom Trio keeps your meeting room clean with only 1 or 2 cord inputs.
- Polycom Trio brings three Zoom necessities into one device; Room Controller, Speaker, and Microphone.
- Our greatest disappointment in Polycom Trio was the lag in using the screen, it wasn't nearly as intuitive and "snappy" as the iPads were.
- Paired next to the iPad's, the Polycom Trio was much more expensive and couldn't be a justified member of our mass Zoom Room adoption.
July 23, 2018
Trio Tips
The Polycom Trio is being used across the entire organization. It is being used by all departments to interact with each other, hold conference meetings between plants and offices as well as with clients and suppliers. The business problem it addressed was to help move us into SIP trunks and move our telephony into digital systems.
- The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
- It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
- They are still providing updates at an alarming rate. Stability seems okay but it is worrisome all the interactions that are taking place.
- The microphones are very sensitive and that is a plus but it is also a liability and we need to be completely clear on what we want others to hear and mute the phone when necessary. Everything gets picked up.
April 05, 2018
Clarifying the Trio Device Experience
Currently, the Polycom Trio is being used in two main offices in the company. One in the United States and one in Mexico. The business problem it was intended to address was aging equipment and also to ease the manner in which associates join electronic meetings. It was also intended to assist with video connections and make that interaction easier and simpler for associates to use.
- The device is sleekly designed. It looks well in almost any office décor.
- The sound system on the device is excellent. It picks up minute sounds and transmits them with crystal clarity.
- The operation of the device for an IT Professional is simple. To get started or end a call is as simple as pressing a button.
- The programming of the device is clunky. There is a central system for handling this and the way it is designed is different from most of the telephony systems that we work with. Having to pay attention to proprietary systems for generic operations can slow things down.
- The sound system is a little too well developed and this is not normally made known to the users. As a result, information, statements and other sounds may be transmitted that are not value added.
- The systems have been prone to a number of updates that need to be installed or they can impact the behavior of the system.
January 30, 2018
Trio 8800 and Skype for Business
We have reduced our use of the Trio. Originally purchased for its Skype video capabilities and to present items on a TV/projection screen for meetings. Due to the slowness of video we have reduced its use for primarily audio calls. A recent firmware build has brought better performance for local screen presentations. But this will not be rolled out until we can properly vet this for many users. Original plans were to roll this out to 15 offices. Instead we have in only 3 locations.
- Audio conferencing is wonderful. This product really excels at audio. Connecting up to Skype for Business Online, we have been able to place regular phone calls as well as Skype based calls. Quality of audio is excellent. This really depends on the amount of bandwidth you have. I really recommend if you have over 5Mbps of available bandwidth.
- Miracast functionality was recently added. This support needs some improvement before it can be relied upon. Sometimes you will be able to connect right away, other times you may have to make several attempts or force a reboot.
- Skype web conferencing needs a little work. You can easily connect up to Skype for Business Online. Viewing content from others can get bogged down at times. This has improved quite a bit over the last 1.5 years. This still needs some extra help to make this a reliable service.
- Skype video calling with Skype for Business Online works well when done one on one. When you have 5+ users from remote locations, this can become very slow. A reboot fixes the problem but how often can you keep pausing a call so you can reboot an endpoint.
January 29, 2018
Good, Flashy phone
We use it as our main conference room phone, and on conference calls. It is used across the whole organization. It's a good phone, but the ceilings are high in the room it's being used in - and the mic has a hard time adjusting to that.
- It's a nice phone
- Good touch screen
- Good output audio
- Customer Service
- Microphones
- Could be more user-friendly
We have 3 Polycom Trio 8800s deployed in our 3 conference rooms which connect to Skype for Business online cloud PBX. The Trio devices serve as the main mic and speakerphone for our conference rooms and allow our organization to have crystal clear audio communications, enabling better communication and group collaboration.
- The mic has excellent range and noise canceling , which is really important for conference rooms.
- The speaker is loud enough for a large room and has great quality.
- It was frustrating to not be able to share a user's desktop in a Skype for Business meeting using the People+Content.
- From a design perspective, I don't like how the USB port is on the side. Now that we're running in Skype USB optimized mode, we are unable to hide the USB that connects to the SmartDock.
- I wish that it had a secondary option in addition to POE to provide power to the unit. Running one powered usb cable from the Smartdock to the trio would be ideal.
November 21, 2017
Small Company Very Happy with Polycom Trio
The Polycom Trio is being used my my entire organization. We are a small company with a conference room used for calls with multiple people and for people without offices. It allows us to have professional conference calls with clients, coworkers, contractors, and remote employees.
- Easy to use
- Reliable
- Good design
- Sometimes it's difficult to hear others on calls
- Sometimes there's an echo
- Touch screen could be bigger for ease of changing settings
November 15, 2017
Polycom Trio is great - in the right setting
We decided to try the Trio after seeing a demo of it at Polycom's office in NYC - we were incredibly impressed with what it could do, how easy it was to use and it was relatively cheap given the functionality. We decided to use this in some of our small conference rooms - less than 5 people. Or also use it for some of the higher execs that have a conference room setup in their office to give them video conferencing capabilities.
- Connecting to a Video Conference meeting - set up a Skype for Business meeting and tap Join.
- Easy to setup - sign in using a Lync/Skype for Business account, that's pretty much it
- Fairly intuitive and easy to use - We put the first one in a small conference room with the only instructions is to create your meeting as a Skype meeting. We didn't include any instructions on how to actually use the Trio to see if people could figure it out. For the most part, they did.
- Content Sharing - Ideally, we couldn't figure out how to connect a laptop to the Trio to share for the meeting. Instead, you had to sign into the meeting itself on Skype, then present your desktop. However doing this, you had to be aware to mute your microphone/video otherwise it would create a ton of feedback/echo. Users struggled with this.
- Trio would sign out - Our rooms are setup with their own accounts, so you invite the room you want to have the meeting it when creating your Skype meeting. However we had problems that the trio would routinely sign out of this account. When it did, the room couldn't join any meetings.
- Setup as a SIP phone - While we were able to set the trio up as a standard SIP phone to our VoIP system, we couldn't do this and have it in 'Lync mode' at the same time. This wasn't a huge deal because ideally, users would dial into the Skype meeting or you could make an outgoing phone call via Skype. But some users were used to dialing this room's extension directly which they could no longer do.
November 06, 2017
Polycom Trio: A good Skype for Business solution for smaller rooms
We are embracing Skype for Business as our default teleconferencing solution, so we want to enable users to connect to Skype meetings any time, any place. The Trio is one of our solutions for smaller sized rooms/huddle rooms.
- One-Touch joining to Skype meetings.
- It is a fantastic phone that looks like those that users are used to, but with a sleeker more modern look.
- All-in-one package. There is no need for other equipment to join a Skype meeting.
- Not having an HDMI input is the biggest failure of the Trio. Having to join a Skype meeting to present in room is not a good solution. The video quality is not as good and it introduces a lag.
- Many configuration options should be available through the web interface instead of the more complicated/time consuming deployments.
- Not being able to see both content and webcam view at the same time is a hugely missed opportunity.
- We don't use this, but if users wanted to log in to their own accounts, typing in the small touch panel is slow and cumbersome.
November 03, 2017
Trio Review
We are currently using the Trios in rooms that have seating for 6 to 12 people where the sound radius is still under the Trio limits. Our rooms have monitors or projects so that we can utilize the Visual+ boxes. If the room has a monitor we also utilize the Logitech camera. We currently have 46 Trios deployed in three locations with another 60 to be deployed in four additional locations. We are deploying the Trios as a cost saving measure to avoid purchasing large conferencing room systems. We also are looking to keep more of our users while in meeting rooms from calling out to the PSTN to use native Skype audio.
- One touch accessibility to your meetings is a key feature we use with the Polycom Trio. No guess work to dial a number or remember a code and you also get to use Skype natively.
- The sounds quality for the Polycom Trio is very good. Our larger rooms can have full capacity and all voices are heard to the users on the other end.
- The use of just the Logitech camera is a big issue with out users. The ability to not use any USB camera is a problem for our users
- The Visual+ module with the wireless sharing has so much lag that it makes is almost useless for our customers. As a result we are forced to keep another wired connection to the monitors and projectors in our rooms.
- The inability to for the Polycom Trio to not work with the industry standard Polycom Ball microphones limits us from putting this device in rooms with the ball mic uplift system.
- The Polycom Trio has a buggy interface and earlier this year we were upgrading firmware on this model so often that users didn't know what interface they were going to see.
October 18, 2017
Polycom Trio; should I use it?
Single unit type for conference rooms small, medium, large or huddle rooms across the whole organization. This is also provided to all Executives sitting in cabins to act as puck (speaker) for PC based Skype for Business Client. It addressed the need to maintain inventory to minimum. All voice conferencing (and some video as well) is addressed with this device.
- Really great voice quality.
- User intuitive touch panel, configurable touch icons on screen.
- Single touch (JOIN) function with calendar integration.
- Should work on stability of upgrades being provided.
- Smaller form factor may be more useful in executive small cabins, 2-4 seat rooms.